Client support

FAQ (Frequently Asked Questions), Forums

FAQ and forums are interactive tools useful for online client support. Clients can ask questions directly to a member of the company or exchange comments with other customers to share tricks, advices regarding a product, etc.

Forms

The visitor can directly get in touch with the organization or the firm with forms available on the site (via e-mail). He receives a personalized answer on specific topics (information, documentation, precise request, etc.).

e-commerce

Catalog

Everydeck enables the creation of dynamic catalogs with professional features. Catalogs become real promotion means for the company's products and services. Pictures, animated images, hyperlinks and files (in any format: PDF, Flash demos, etc.) can be linked to a description. It is possible to sort the descriptions according to several criteria, or to search them by keywords. If the company is ready to devote organizational and logistic means for e-commerce, it can link to the catalog a caddie system, online order tracking and online payment. Intranet, extranet, secured sections The Everydeck platform can be used to create all sorts of web sites: shop-windows sites, marketing sites, e-shops, intranets, extranets, etc. It is also possible to restrict access to some parts of public web sites. Secured access procedures restrict access to authorized users only. Thus, a company can develop an intranet with groupware sections (espace de travail collaborative), a calendar and a shared directory, a common database for documents and procedures, or an extranet available to clients and providers where they can access dedicated information. A private section on a web site cans be dedicated to the members of a community or an organization or to the editors of the web site to serve as a place for discussion (contributions and comments) and documentation sharing.

Additional services:

To answer specific needs, Everydeck can integrate specific functions developed by specialized partners. For instance:

	dynamic maps, itineraries
	news feeds (dispatches, weather broadcast, financial information, TV programs, classifieds, etc.
	ad banners management
	calendar
	tracking (advanced statistics)